These terms cover the GreenOrb Statistics plugin and Pro licences. If you are engaging Green Orb Web Design for design or development work, the website terms and conditions apply to that instead.

Version 1.0 — last updated 10 September 2026

These terms govern your use of GreenOrb Statistics Pro. They are written to be read, not to be impenetrable. Please read section 3 first: the plugin is free software, and these terms do not take that away.

Licensor (“we”, “us”, “our”)
Phillip Johnson, a sole trader trading as Green Orb Web Design
13 Viewfield Road, Ayr, Ayrshire, KA8 8HH, Scotland, United Kingdom
Email: [email protected]

You (“you”, “your”) — the person or organisation that bought a licence key.

1. What this agreement is, and what it is not

This is a licence for the software. It sets out what your licence key entitles you to, what we promise, and what we do not.

It is not your purchase contract. We sell through Polar Software, Inc., which acts as merchant of record — the legal seller and the party that takes your payment, charges tax and issues your invoice. Your purchase contract is with Polar, on Polar’s own buyer terms. If anything in this agreement conflicts with Polar’s buyer terms on payment, tax, invoicing or billing, Polar’s terms apply to those matters and this agreement applies to everything else.

By activating a licence key you accept these terms. If you do not accept them, do not activate a key; see section 8 for refunds.

2. Definitions

• Free version — GreenOrb Statistics as published on WordPress.org.
• Pro version — the build of GreenOrb Statistics distributed to licence holders, containing the free version plus the additional modules listed on our pricing page.
• Plugin — either or both, as the context requires.
• Licence key — the key issued to you on purchase, which activates the Pro version on your sites and entitles you to updates and support.
• Site — a single WordPress installation identified by its own domain.

3. The plugin is free software — this clause prevails

GreenOrb Statistics, in both its free and Pro versions, is licensed to you under the GNU General Public License, version 2 or later (“GPL”). A copy ships with the plugin as LICENSE.txt.

This agreement does not change that. If any part of this agreement conflicts with the GPL, the GPL prevails and the conflicting part does not apply.

What you are paying for is not permission to run the code. It is access to the service around it: the Pro build and its updates, support, and the licence key that delivers them. Section 4 describes that service; section 5 describes the only limits that attach to it.

4. What your licence key entitles you to

For as long as your licence is active, your key entitles you to:

• Access to the Pro version, including new Pro modules released during your term;
• Updates — bug fixes, security fixes, compatibility updates and new features, as and when we release them. Pro updates are published to your customer portal, from which you can download the current version at any time while your licence is active;
• Support, as described in section 7.

We do not promise any particular feature, release schedule or roadmap item. Plans described on our website, in documentation or in correspondence are statements of intent, not commitments.

5. Sites, activations and your key

Your licence covers a set number of sites, shown on your purchase and on our pricing page (currently: Personal — 1 site; Business — 5 sites; Developer — 50 sites). Each site you activate uses one activation slot. You can free a slot at any time by deactivating the licence on that site, or from Polar’s customer portal.

Development, staging and test copies of a licensed site do not need their own slot, provided they are not publicly available and are not used to serve real visitors. If activation on such a copy is inconvenient, run the free version there instead — it is the same plugin.

Your licence key is personal to you. Please do not publish it, share it, or use it to activate sites that are not yours or your client’s. Doing so is the one thing that can cost you your key: we may deactivate or revoke a key that has been shared publicly, or where a purchase is fraudulent or has been charged back.

To be clear, and consistent with section 3: we will not revoke your key because you exercised your rights under the GPL. Revocation is about protecting access to a paid service, not about controlling the code.

6. Term, renewal, expiry — and what actually stops working

Annual licences run for twelve months and renew automatically unless you cancel. Polar handles renewal, renewal reminders and cancellation; you can cancel at any time from Polar’s customer portal.

Lifetime licences do not expire and are never billed again. “Lifetime” means the supported lifetime of GreenOrb Statistics Pro, not your lifetime. If we discontinue the product, section 14 applies.

When a licence expires, is cancelled or is refunded, the Pro features stop working. The Pro modules no longer load and their reports become unavailable. This is worth being plain about, because it is the point people most often get wrong: expiry is not “you stop getting updates” — it is “the paid features switch off”.

What does not happen on expiry:

• Your data is not deleted. Everything the plugin has recorded stays in your database, and reactivating a licence brings the Pro reports straight back.
• The free version keeps working. Its features are unaffected, permanently and at no cost.
• Nothing is deleted from your server. You keep every copy of the code you hold, as the GPL entitles you to.

If we cannot reach our licensing service, your Pro features keep working for at least 14 days past the last successful check. You will not lose features because of an outage at our end, a firewall, or a DNS problem.

7. Support

Support is provided by email in English, for as long as your licence is active. We aim to respond within two working days, but do not guarantee a response time or a resolution.

Support covers the plugin itself: installation, configuration, understanding your reports, and investigating behaviour that looks like a defect.

Support does not cover WordPress itself, your hosting, your server configuration, other plugins or themes, custom code, or building custom reports and integrations for you. We may decline to support versions of the plugin that are not current, or WordPress or PHP versions below the minimums stated in the plugin’s readme.

We may decline to provide support where doing so would require access to credentials or systems we are not willing to hold. In particular, please do not send us passwords, API keys or administrator credentials — we will not ask for them.

Users of the free version are very welcome on the WordPress.org support forum. We read it, but we cannot promise response times there.

8. Refunds

We offer a full refund within 30 days of purchase, for any reason. Email us and we will arrange it through Polar. You do not need to justify the request.

We are able to offer this because the free version is the complete plugin, not a trial — you can evaluate almost everything before spending anything.

Two limits:

• Renewal payments are not automatically refundable. Cancel before your renewal date if you do not want to continue. If a renewal takes you by surprise, contact us anyway — we would rather refund it than argue about it.
• A refunded licence is cancelled, and the Pro features stop working as described in section 6.

Where you are a consumer, this policy is in addition to your legal rights, and nothing in it takes those rights away. Because we offer 30 days for any reason, this is more generous than the statutory cancellation period for digital content. The full detail is in our Refund Policy.

9. Your responsibilities

You are responsible for:

• Keeping backups. Please take a backup before installing or updating any plugin, including this one. We strongly recommend testing updates on a staging copy first. Our documentation includes recovery instructions if an update ever goes wrong.
• The environment you run on — your hosting, PHP version, database, and the other plugins and themes you have installed.
• How you use the data the plugin collects, including your obligations under data protection law (see section 10).
• Keeping your licence key secure.

10. Data protection — you are the data controller

The plugin stores its analytics data in your own database, on your own server. None of it is sent to us. We have no access to your visitor data, your reports, or your site.

For the visitor data the plugin records, you are the data controller. We are not a processor of it, because we never receive it. Deciding what to collect, configuring the privacy settings, obtaining consent where required, and answering data subject requests are your responsibility. The plugin gives you tools — consent integration, IP anonymisation, retention limits, data export and erasure — but installing it does not make you compliant with any law, and we do not represent that it does.

What the plugin does send outside your site:

• To our licensing service (via Polar): your licence key, your site’s domain, and the plugin version — on activation, and once a day to check the licence is still valid. Nothing about your visitors is included.
• To Polar: whatever you provide at checkout. Polar is the merchant of record and handles that data under its own privacy policy. We do not store your payment details.
• To data providers you choose: if you enable geolocation, your site downloads a geolocation database from DB-IP or MaxMind under their terms. The lookup happens on your server; visitor IP addresses are not sent to them.
• To an AI provider you choose: if you enable the Ask AI feature, you supply your own API key, and aggregated statistics are sent to the provider you have chosen when you ask a question. That is a direct relationship between you and that provider, under their terms. We are not a party to it.
• To media platforms: where you have embedded YouTube or SoundCloud content, the plugin may request public track titles from those platforms.

Our own handling of your customer data — your name, email and licence records — is described in our Privacy Policy.

11. Third-party components and services

The plugin bundles third-party open-source components, each under its own licence, with the licence texts included in the plugin. Third-party services you choose to connect are governed by their own terms, and we are not responsible for them, for their availability, or for changes they make.

12. What we promise, and what we do not

We will provide the Pro version and support it with reasonable skill and care.

Beyond that, the plugin is provided “as is”. In particular we do not warrant that:

• it will be uninterrupted or error-free;
• it will work with every combination of WordPress version, PHP version, theme, plugin, host or server configuration — we test against clean, current WordPress installations meeting the stated minimum requirements, and cannot guarantee compatibility with arbitrary third-party code;
• the statistics it produces are complete or accurate. Web analytics is inherently approximate: ad blockers, privacy settings, caching, consent choices, bot filtering and network failures all affect what can be recorded. Do not use the plugin’s output as the sole basis for financial, legal or regulatory reporting.

13. Liability

Nothing in this agreement limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

If you are a consumer, you have statutory rights that cannot be excluded — under the Consumer Rights Act 2015 if you are in the UK, or under the equivalent mandatory law of the country where you live. In the UK those rights include that digital content must be of satisfactory quality, fit for purpose and as described, and that where digital content damages your device or other digital content through our failure to take reasonable care we must repair the damage or compensate you. Nothing in this agreement affects those rights, and the limits below apply only so far as the law allows.

Subject to the above:

• We are not liable for indirect or consequential loss, or for loss of profits, revenue, sales, business, goodwill, anticipated savings, or loss or corruption of data.
• Our total liability arising out of or in connection with this agreement is limited to the amount you paid us for the licence in the twelve months before the claim arose.
• We are not liable for loss you could have avoided by keeping a backup, or by testing an update on a staging copy first (section 9).

14. Suspension, termination and discontinuation

You may stop using the plugin at any time.

We may terminate your licence if you materially breach these terms — in practice, the circumstances in section 5 — and we will tell you why. Termination ends your access to updates and support; it does not require you to delete anything, and cannot, given section 3.

If we discontinue GreenOrb Statistics Pro, we will give you reasonable notice by email. In any event you keep the code you already have, under the GPL, and may continue to use or modify it indefinitely.

15. Changes to these terms

We may update these terms — for example, to reflect a change in the product or in the law. The current version always applies to new purchases. For an existing licence, we will not apply a change that materially reduces your rights until your next renewal, and we will tell you by email before it takes effect. If you do not accept such a change, you may cancel and we will refund the unused portion of your current term.

16. General

• Assignment. You may transfer your licence to someone who takes over the site it covers; tell us so we can move the record. We may transfer this agreement if our business is transferred, and will not reduce your rights by doing so.
• Severability. If any provision is found unenforceable, the rest continues in force.
• Entire agreement. These terms, our refund policy and privacy policy, and Polar’s buyer terms, are the whole of what is agreed between us.
• No third-party rights, except that nothing here affects rights arising under the GPL.

17. Governing law and jurisdiction

These terms are governed by the law of Scotland, and the courts of Scotland have jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer laws of the country where you live, or of any right you may have to bring proceedings in your local courts.

18. Contact

[email protected]
Phillip Johnson t/a Green Orb Web Design
13 Viewfield Road, Ayr, Ayrshire, KA8 8HH, Scotland

See also our Refund Policy and Privacy Policy. For design or development services, see the website terms and conditions.